To attain a new level of excellence of service, the KZN Department of Health specified a single source management solution for a newly constructed 846 bed hospital, awarding the first PPP contract in the African sector to Impilo Consortium. The multi-billion rand, 15 year contract began in February 2002, and has since been extended for a further 3 years. Impilo is committed to empowerment at equity, employment and procurement levels. This includes equity participation within the shareholding structure and within various principal subcontractors, service providers and suppliers. Impilo’s shareholders include AME International, Tsebo Facilities Solutions and Siemens and Black Economic Empowerment partners, Mbekani Health and Well-Being, Omame Investments and Vulindlela Holdings.
Scope of Project
To ensure that the Department of Health is at all times able to provide clinical services that achieve and maintain the highest standards, Impilo has been contracted to
- supply and replace medical equipment and information management and technology systems so that these remain state of the art throughout the contract period
- provide integrated Facilities Management Services including maintenance and replacement of fixed plant and equipment
- supply and replace non medical equipment assets
- provide all services necessary to manage the projects and assets in terms of best industry practice
- provide and procure consumables and surgical instruments
- manage all utilities (electricity, water,etc.)
Services Provided by Impilo Consortium’s principal Sub-Contractors
AME Africa (shareholders SMI GmbH Austria and Vulindlela Holdings) is responsible for ALL of the Information Management and Technology (IM&T) for the Inkosi Albert Luthuli Central Hospital, which includes:
- Management of ALL hospital computer hardware (Servers, Desktops, Mobile Units, Printers, Scanners, Network) together with
- ALL of the required System, Utility, Integration, Security and Desktop Application software AND
- EPR Design, Procurement / Customisation / Integration;
- Licencing of all software;
- Annual Support Contracts;
- Upgrade / Integration Testing functions;
- Change Control Management;
- Physical deployment of the respective software systems and Modules.
- The requirement of providing all systems analysis and training (new and refresher as the principle of Train-The-Trainer is NOT ALLOWED in the PPP agreement) to ALL 2500 clinical staff (employed by the KwaZulu-Natal Department of Health) hence have approximately 80 training stations to cater for the many different courses required.
The above services provides the PUBLIC “Inkosi Albert Luthuli Central Hospital” (owned by the KwaZulu-Natal Department of Health) with a fully integrated (inclusive of medical equipment diagnostics / results) ‘Filmless and Paperless’ Electronic Patient Medical Record, which since being commissioned February 2002 has been fully operational.
The Inkosi Albert Luthuli Central Hospital is the ONLY FULLY ‘Filmless and Paperless’ PUBLIC Hospital in South Africa and is used as a benchmark by many other organisations, both nationally and internationally.
Consulens (comprising Siemens and Vulindlela Holdings) is responsible for the central medical technical department. Its services include procurement, maintenance and refreshment of medical equipment across the full spectrum of requirements
Tsebo Facilities Solutions together with Umongi Facilities Services (comprising Mbekani Health and Well-Being and Omame Investments) are responsibe for Facilities Management Services (FMS) These include: building maintenance, specialist engineering services, procurement, central and satelite stores management, a 24-hour/365 days central helpdesk, all soft facilities management services including security, management of CSSD and TSSU services, catering, cleaning, patient portering, landscaping, parking, waste management, management of creche, a 465 bed residential village and retail units
Inkosi Albert Luthuli Central Hospital is a central and a tertiary care, referral hospital, located in Vusi Mzimela Road, Mayville, Durban. It is the first large-scale new hospital to be built in South Africa since 1994.
- It is the first hospital in South Africa to adopt a public/private partnership in the delivery of its services.
- It is fully electronic (computerised), working on paperless principles.
- It utilises the world’s leading edge medical equipment from MRIs to surgical instruments.
- It’s radiological services utilise fully digital PACs equipment.
- It is designed to provide tele-medicine services.
- It has the country’s only dedicated 46-bed burns unit.
- Fully electronic library facilities.
- It has an on-site residential village providing over 400 modern units of accommodation.
- Staff facilities include a fitness and club room, prayer rooms, launderette, hairdressing salons, restaurant. In the residential village, squash, badminton, tennis courts and a swimming pool.